Free Consultation

Expertise That Transforms

Tailored IT & Business Solutions for Real Results

AVANA Consultancy

AVANA Consultancy

Align your business and IT strategies with insights from industry experts who understand your unique challenges.
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AVANA Implementation

AVANA Implementation

Enjoy seamless project delivery as we integrate solutions with minimal disruption.
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AVANA Services

AVANA Services

Focus on your core business while our proactive management and support ensure your IT operations run flawlessly.
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AVANA AI

AVANA AI

Making Sense of AI for your business. We empower your business to unlock the true potential of Artificial Intelligence.
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AVANA Resourcing

AVANA Resourcing

From a single resource to a team of contractors or consultants, we can fulfil your resourcing needs.
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AVANA Digital

AVANA Digital

For all of your IT & Digital needs, we can provide solutions that work for you. From projects & programs to SOWs, you will be surprised what we can do.
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Services & Solutions

Expertise That Transforms

Tailored IT & Business Solutions for Real Results

AVANA Consultancy

Consultancy & Advisory Services

AVANA Consultancy

Align your business and IT strategies with insights from industry experts who understand your unique challenges.
Learn More

AVANA Implementation

Solution Implementation Services

AVANA Implementation

Enjoy seamless change management as we integrate solutions with minimal disruption.
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AVANA Services

Managed Services

AVANA Services

Focus on your core business while our proactive management and support ensure your IT operations run flawlessly.
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AVANA AI

AI Services

AVANA AI

Making Sense of AI for Your Business. We empower your business to unlock the true potential of Artificial Intelligence.
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AVANA Resourcing

Resource Augmentation Services

AVANA Resourcing

From a single resource to a team of contractors or consultants, we can fulfil your resourcing needs.
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AVANA Digital

Digital Services

AVANA Digital

For all of your IT & Digital needs, we can provide solutions that work for you. From Time & Materials to SOWs, you will be surprised what we can do.
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We apply our clients services to these service disciplines

Strategy & Planning

Strategy & Planning

Supporting and leading you in defining your vision and identifying your goals & objectives and then executing against the strategy.

Service Delivery

Service Delivery

How effective is your delivery model? Gain an unbiased and constructive review on how your Service Delivery model is working and can be improved.

Risk & Governance

Risk & Governance

Without solid Risk & Governance frameworks you expose yourself to events that can seriously impact your ability to operate.

Operating Model Design

Operating Model Design

Are your functional and departmental teams working effectively within and between each other? It may be time to review how your operating model could be optimised.

Service Management

Service Management

Do you have the right processes and frameworks in place to ensure your delivery of service is delivering the optimum customer experience?

Project Management Office

Project Management Office

Do you have the right Strategic Planning and Project Governance in place? Have a robust framework that allows for clear project execution and reporting.

Service Disciplines

We apply our three core services to these complementary service disciplines

Service Management

Streamline IT processes, elevate service quality, and align with business goals.

ServiceNow

Unify and automate workflows with a powerful, scalable ServiceNow platform.

Service Management

Consultancy & Advisory Services

Consultancy & Advisory Services

Optimize processes for seamless service delivery. AVANA transforms your service management with proven expertise and frameworks.

Implementation

Implementation

From process redesign to full organizational restructure, AVANA delivers robust service management solutions for superior operational efficiency.

Managed Services

Managed Services

Let AVANA handle your service management. We manage ITSM end-to-end so you can focus on strategic priorities.

ServiceNow

Consultancy & Advisory

Consultancy & Advisory

Embarking on ServiceNow or exploring new possibilities? AVANA guides you with expert consultancy to maximize your platform investment.

Implementation

Implementation

From minor tweaks to major deployments, AVANA implements ServiceNow solutions—including ITSM, ITOM, and CSM—for transformative business outcomes.

Managed Services

Managed Services

Rely on AVANA for ServiceNow maintenance, upgrades, and roadmaps—ensuring a seamless platform and continuous improvement.

How our client services and disciplines work together

Consultancy Implementation Managed Services AI Resourcing Digital
Strategy & Planning ✔ ✔ ✔
Operating Model Design ✔ ✔ ✔ ✔
Service Delivery ✔ ✔ ✔ ✔ ✔ ✔
Service Management ✔ ✔ ✔ ✔ ✔ ✔
Risk & Governance ✔ ✔ ✔ ✔ ✔ ✔
Project & Programme Management ✔ ✔ ✔

Methodology

The core services of Consultancy & Advisory, Implementation & Managed Services are built on a sound end to end methodology designed to ensure a successful journey.

Step 1: Assess & Advise

Discover
Discover

conducting research, surveys, workshops and interviews and analysing data to gain insights into the business

Collaborate
Collaborate

through a series of playback sessions, collectively we ensure the discovery phase has truly identified the pain points and the areas of opportunity

Propose
Propose

a set of proposals will be defined that are actionable and data & evidence driven that would then be explored

Evaluate
Evaluate

a comprehensive evaluation report is delivered that presents all of the findings and the options on how best to proceed

Step 2: Delivery

Project Goals
Project Goals

identify the projects goals and where along the project timeline they need to be delivered

Risks & Constraints
Risks & Constraints

identity any early risks or constraints that may need to be managed, this could be people, process or tech

Project Resources
Project Resources

determine both the project resources and the projects stakeholders

Budget
Budget

identify and have approved the project budget

Milestones
Milestones

document and approve milestones and ensure they get clearly reported against

Step 3: Run

Account Management
Account Management

dedicated account manager that ensures the services are always delivered and the customer is always listened to

Service Level Agreements
Service Level Agreements

SLAs defined and the services delivered against, with full transparency on ways of working

Governance Frameworks
Governance Frameworks

with the right governance meetings in place, you will always feel you have the channels to engage with us

Reporting & Analytics
Reporting & Analytics

Monthly reporting along with detailed analysis to bring more than just numbers to the table

Performance Reviews
Performance Reviews

with a 360 model in place, we allow our clients to review our performance as well as the performance of the services we deliver

FAQS

Answers to Your Top Queries

Find the answers to frequently asked questions about our services and offerings and how we can help you transform your business.

How long does a typical project take?

Each project timeline depends on its complexity and scope. We’ll provide a clear schedule and milestones during our initial consultation to ensure transparency and efficiency.