Walkers Global
ServiceNow Implementation
Consultancy
ServiceNow Delivery
SME
ServiceNow Implementation
Supplier Transition
Service Delivery
Governance & Budget Control
Project Overview
Walkers Global had alreayd started their journey to transitioning from their incumbent ITSM solution to ServiceNow. AVANA Services were asked to come in and provide a consultancy service to help ensure a successful implementation and also act as SME on both ServiceNow and Service Management.
Key Objectives
Seamless ServiceNow Migration
Move from an incumbent solution to their new ServiceNow instance with minimal impact on users.Consultancy
Provide a consultancy service to ensure what was required by Walkers was in fact delivered by their chosen delivery partner.Subject Matter Expert
To provide SME services in both ServiceNow and Service Management and be the conduit between the deliver partner and Walkers Global.ServiceNow Delivery
As both a consultant and SME, AVANA Services also took on elements of the functional delivery of the ServiceNow solution.
Our Approach
1
Seamless ServiceNow Migration
We took a strategic and structured approach that spanned planning, implementation, change management, and continuous improvement.
2
Consultancy
We advised both Walkers and their implementation partner on many elements of ServiceNow capabilities leveraging our extensive experience in the platform.
3
Subject Matter Expert
Being SMEs in both the ServiceNow platform and Service Mangement enabled us to bridge the gap between what Walkers requierd and what was being delivered .
4
ServiceNow Delivery
To ensure the project was delivered on time AVANA Services took on elements of the project delivery. We took on most of the Catalogue Item delivery and the Portal design.