AVANA Managed Services
Focus on your business while our managed services ensure your IT operations run flawlessly.
Our Approach
Our Managed Service approach offers organisations a reliable, scalable, and cost-effective way to run critical IT and business functions. Rather than relying on ad-hoc support or one-time projects, we provide continuous service delivery under agreed performance levels—ensuring stability, optimisation, and innovation over time.
We act as an extension of your team, combining expertise, tools, and processes to deliver consistent value while reducing operational overhead.
Benefits of Our Managed Services:
Reduced operational risk and downtime
Predictable costs and improved budgeting
Greater focus for internal teams on strategic initiatives
Faster response times and expert-level support
Continuous service improvement
Methodology
Our managed service methodology is a structured, lifecycle-based approach designed to deliver dependable, measurable, and continuously improving services. Built on best practices and industry standards, it ensures we manage your services proactively—not just reactively—while aligning to your evolving business needs.
We follow a five-phase lifecycle to onboard, operate, and optimise every managed service:
1
Account Management
Dedicated account manager that ensures the services are always delivered and the customer is always listened to
2
Service Level Agreements
SLAs defined and the services delivered against, with full transparency on ways of working
3
Governance Frameworks
With the right governance meetings in place, you will always feel you have the channels to engage with us
4
Reporting & Analytics
Monthly reporting along with detailed analysis to bring more than just numbers to the table
5
Performance Reviews
With a 360 model in place, we allow our clients to review our performance as well as the performance of the services we deliver